These terms and conditions determine the terms and conditions of the medical treatment you purchase from Mia Health Turkey. These terms and conditions apply to all of our treatment packages.

Please carefully read these terms and conditions and the additional documents listed below. By accepting these Terms and Conditions, you agree to be bound by and agree to these terms and conditions.

Mia Health Turkey reserves the right, at its sole discretion, to change, add or remove and modify these terms and conditions temporarily or permanently without prior notice.

Mia Health Turkey acts as a Medical facilitator and does not make any medical evaluations, decisions or comments and is unable to offer any guarantee regards the outcome of your treatment. Mia Health Turkey reminds you that all surgery carries a risk, has limitations, which could include disappointment with the results. You should agree about the anticipated outcome of your surgery and concur about your expectations of the results with the specialist before signing any documentation. You should discuss alternative treatments and thoroughly understand the risk of the procedures.

Definitions

Treatment Provider: Any doctor or medical institution that will perform the treatment.

Medical Package: The combination of surgery, accommodation, private transfers, concierge, and pre-surgery tests (if needed) that you choose to purchase from Mia Health Turkey.

Treatment: The medical treatment that will be performed in chosen treatment provider.

Your Responsibilities and Obligations

Before your journey begins, we must submit details of your medical history to your chosen Treatment Provider in Turkey. This is partly to ensure your suitability for the planned surgery. By accepting these Terms and Conditions, you agree to our sharing the details of your medical history, including your pictures, test results, prescriptions, X-rays, with your Treatment Provider. We are not liable if the medical history form has not been completed thoroughly or honestly or if any information is withheld.

By accepting these Terms and Conditions, you permit us to obtain your patient file (including your treatment plan, examination, and treatment results along with before and after pictures) from the Treatment Provider for our records. We assure you that we will not sell or otherwise transfer your personal information to any party for any purpose other than to provide the services you request.

It is your responsibility to be honest, accurate and complete in providing personal information and to update this information regularly. It is your responsibility to ask questions and prepare written questions and comments for your doctor if you do not understand the information, medical terms, the features of the treatment, or what is expected of you.

It is your responsibility to consult with your doctor before self-medicating or seeking alternative therapies including herbal medicines that might interfere with your ongoing treatment. We strongly advice not to seek for any self-medication without priorly consulting your doctor. Mia Health Turkey does not hold any responsibility for client’s wrongdoing, not following the instructions of the surgeon and self-medicating with priorly consulting the surgeon.

It is your responsibility to disclose relevant information to your doctors, nurses and Mia Health Turkey’s staff before during and after treatment, including unexpected changes in your condition, new symptoms, or increased pain. Client’s fully disclosure of every single detail in his/her medical condition has utmost importance and Mia Health Turkey does hold any responsibility for any result happened because of lack of information provided by the client regarding with his/her own medical condition.

It is your responsibility to try to understand and accept the cultural differences of the health workers caring for you, and between you and patients from other countries, show respect and courtesy to those you meet on your medical journey, and clearly communicate your wants and needs.

It is your responsibility to take all possible precautions against spreading disease or infection, including frequently washing hands and strictly following doctor’s orders.

It is your responsibility to keep your appointments. If you are unable to do so for any reason, notify Mia Health Turkey immediately.

It is your responsibility to make sure you know all the costs involved in your care and treatment, properly arrange to make your payments and otherwise to meet your financial obligations.

It is your responsibility to understand that as a medical Tourist who is also an international patient / client, you are a partner in your medical care and assume more responsibility that at home. If you chose to discontinue treatment, transfer your care and records to another physician or facility or otherwise act against doctors advise, you may not hold the doctor, hospital or Mia Health Turkey responsible for any consequences of your decision.

It is your responsibility to make sure you have a valid, acceptable passport, a visa if required, and other documents.

If asked for, you are responsible for submitting, in advance of travel, passenger information to your airline.

You must meet the entry requirements for both your final Destinations and any stop-off points en-route.Mia Health Turkey takes no responsibility for missing your flight, including your connections. You are responsible for providing all necessary paperwork, including passports and visas. You are solely responsible for any fines and expenses (including the costs of the emergency return flight) incurred when you are unable to enter the country of destination due to your inability to travel or to provide the required documents. Mia Health Turkey accepts no liability in this case and no compensation, expense, refund, or any other amount will be paid.

Our Responsibilities and Obligations

As part of this contract, we will provide you the following information:

• Detailed Information about your package
• Detailed information about the costs of your package
• Information about health formalities required for the journey and the stay

Before you start your journey, we will provide you with information about your journey. This information will be provided in good time and will include the following:

• Name and contact information of your host
• Name of the Treatment Provider
• Date and Time of the Treatment
• Name and address information of the hotel where you will be staying

We do not operate or control the services offered by the service provider, hotel, travel, or transfer companies. By accepting this agreement, you agree that use of third-party providers is without warranties of any kind by us. Under no circumstances are we liable for any damages arising from the transactions between you and third-party healthcare, accommodation, travel, or transfer providers.

We offer visa application assistance by means of providing information of how to apply for a Turkish Visa and of any additional requirements should be provided. The customer is responsible to provide any information required in the visa application process and obliged to pay required visa fees. Please simply check the application guidelines by from the link provided here: www.evisa.gov.tr

If we have to cancel or change your booking, we will contact you. In such circumstances, you can choose to rearrange your Procedure with us or cancel your booking and get a refund calculated on a scale. However, we are not responsible for any losses or expenses you suffer because of circumstances beyond our control. Circumstances beyond our control or force majeure include the following:

a) Flight delays or cancellations

b) Terrorist activity, war

c) Civil unrest, strike

d) Bad weather such as hurricane, flooding etc.

e) Earthquake

Your Treatment

Limitation of Liability: Mia Health Turkey does not provide medical advice nor does operate or control any Treatment Provider facility or service rendered by them. Your treatment forms and prompts a contractual relationship between you and the Treatment Provider providing the treatment. We do not hold medical qualifications and shall not be held responsible or liable for any medical procedures provided through your chosen Treatment Provider. Nor shall be held responsible or liable for any care, treatment, or other services you are provided with by the same, or for any malpractice claims that may arise directly or indirectly from their advice. Similarly, we shall not take any responsibility or liability for the complications and dissatisfactions arising from Treatment Provider’s treatments. Our role is solely to facilitate a consultation and/or dialogue between you and your Treatment Provider. We strongly recommend that you read Treatment Provider’s terms and conditions and consent forms carefully prior to proceeding with your treatments.

Pre-operative evaluation is done to give you approximate information about your compliance with the procedures you have requested. Treatment plans provided by Mia Health Turkey as a result of email exchanges, phone calls or video consultations are based entirely on information provided by you and reviewed by the Treatment Provider (i.e., pictures, your medical history form, test results, prescriptions, x-rays, etc.). However, the final evaluation will be done by the surgeon during the consultation just before surgery, and a laboratory test will be performed prior to surgery to confirm your eligibility to have the procedures you have requested. Therefore, your treatment plan may change when the Treatment Provider personally examines you prior to your treatment and based on your laboratory test results. Final invoice is subject to final consultation and physical examination evaluation and laboratory results prior to the operation.

If such a change occurs, you have the option not to go ahead. In such circumstances, you will receive a refund after deductions for, among other things, tests, and consultations. Please be advised that we are not responsible for refunding your accommodation, travel and transfer costs as those arrangements are made through third party providers, which are not in our control nor operated by us.

If you want to proceed with the new treatment plan, then you will receive a revised price quotation, and the balance to the Service Provider will be adjusted, based on the initial payments made. The number of days that you would need to stay in Turkey will be factored in. If the treatment plan changes, the duration of stay may also change. Mia Health Turkey takes no responsibility for this and cannot be held liable for the non-arrangement or disorganisation of extra days stayed or extra cost of stay.

By accepting these Terms and Conditions, you agree not to hold Mia Health Turkey responsible for medical negligence or malpractice by your chosen Treatment Provider.

Non-Disparagement: By accepting these Terms and Conditions, you agree not to attack or criticize Mia Health Turkey or any of its employee, associate, or partner publicly (review websites, social media networks, blogs, public forums etc.) in regard to Treatment Provider’s treatments and actions. As Mia Health Turkey cannot be held responsible for the services, medical treatments and procedures provided by the Treatment Provider, you agree not to bring bad name to our company or any of its employees or take action that negatively affects Mia Health Turkey, its reputation, services, or management at any time during or subsequent to contract period. In case of breach of this clause, you agree to remove and take down the content immediately upon our assessment. If content remains, in part or in whole, you agree to pay £5,000 to Mia Health Turkey as damages.

Payment

Depending on your choice of services, your Medical Package price will include the costs of one or more of the following:

• Surgery
• Accommodation
• Private transfers
• Host.
• Any pre-operative tests you are advised to take

You will incur additional charges for any tests considered necessary because of a pre-existing condition or your exposure or vulnerability to any condition.

Once you have accepted the price quote provided to you with a link to these Terms and Conditions, you will be required to pay a deposit to us. You may pay your deposit via credit card, debit card or bank transfer. Your deposit, only a small percentage of the total package price, is non-refundable. The remaining balance, which is the package price minus the deposit, must be paid on the day of your surgery after your face-to-face consultation.

Your treatment package may include stay at the hospital. In cases where you stay more than one night (in case of it not being included in your Medical Package), additional nights will be charged to you at the current rates of the hospital.

Cancellations

Before medical procedures take place, you can cancel your reservation at any time by notifying us in writing. The cancellation will take effect from the day we receive the written notification of your cancellation. The scale of fees payable will depend on when the cancellation notice was received. However, the cancellation fee will always be limited to the actual costs and payments made, without prejudice to circumstances beyond our control and force majeure stated in the "Our Responsibilities and Liabilities" section. In case of cancellation, your deposit will be kept as the reservation fee.

The Treatment Provider may withdraw from the Contract prior to the commencement of medical performance if the Treatment Provider is unable to fulfill its obligations to perform care based on the patient's medical findings and compliance with the medical treatment chosen. Depending on the patient's medical findings, the doctor may refuse to perform an unsuitable surgery or may refuse, believing that some treatment findings increase the risk of surgery. In such a case, the patient is only obliged to pay the deposit. If all payment has been made before, the patient has the right to request a refund.

Data Protection and Privacy Statement

We will keep your information, including your medical records, with the strictest confidentiality. We will not disclose your data, records or information without your consent and will only share it with those interested in your treatment. For more detailed information, you can review the KVKK.

To ensure your privacy, Medical Trawell maintains all patient information in compliance with Turkish laws regarding the release and disclosure of personal health information. The before and after pictures of you can be used for demonstrative purposes and might be presented only to show possible results from various procedures. We hereby undertake that images of patients will not be retouched or enhanced in any way to change the appearance of procedure or treatment. We will not sell or rent your personal information to third parties. By accepting these Terms and Conditions, you consent to probable use of your before and after pictures by us in order to operate and improve our site, to process your transactions, to provide customer service, to perform research and analysis aimed at improving our products, services and technologies, and to display content that is customized to your interests and preferences.

Applicable Law and Jurisdiction

In case of medical discrepancy or conflict for imputability of malpractice carried out by the patient, the parts establish and agree that all judicial action must be carried out by the patient towards the surgeon/professional within the jurisdiction of the Izmir of the Republic of Turkey, and that action will not be extended towards Medical Trawell., since it is a company that puts at the disposition of the patient different professional option without exercising medicine professionally.